Logo Set-up Charges:
Crystal Occasion has a new policy! Submit digital artwork files proper format with your orders and never pay a makeready charge. There are no logo set-up charges when artwork is submitted makeready. If art charges will be incurred to "clean-up" the art, customer service will notify you prior to set-up.
Submitting text for your award or gift:
Submitting your text can be done via order comments section at the end of your order process or sent via email to firstname.lastname@example.org. Text layout can be placed in body of email or as attachment in .doc/.txt format. Simply explain the layout you wish for your award/gift to read.
Digital artwork files .ai (Adobe Illustrator) or .eps (Adobe Photo Shop) preferably need to be submitted in Adobe Illustrator 12.0 or below. Artwork may be sent via email, on 3.5", CD or DVD. Please submit images in vector based (raster images are not acceptable)and in black and white only - no color, grayscale or halftones. Artwork via a jpeg or PDF file can be used on a per order basis and is subject to an artwork charge for converting to proper format.
Please be advised that any change(s)requested of the initial art/layout proof provided may result in a min. $15.00 additional art charge and/or a delay of the scheduled ship date. Any proof corrections resulting from our error will not be charged.
Personalization Text Charges:
Awards or gifts are usually imprinted with common copy (e.g. a company name or logo) and text line per each award (e.g. individual names or titles). Once a layout (template) is set for production, the first template is included in the set up, and each additional template is an additional $4.10 and $6.00 on marble products.
Opposite Side Etching
For etching in a secondary position, contact customer service with your request.
Artwork may be received via e-mail at email@example.com.